By booking and staying at Adara Villas, you agree to comply with the following Terms and Conditions.
Terms & Conditions
- Bookings of our Villas can be done through direct bookings or other agreed-upon platforms.
- Guests must be at least 18 years old to make a reservation.
- The reservation is confirmed only upon receipt of full payment and acceptance of these Terms and Conditions.
Booking and Reservation
- We have a minimum stay requirement of 2 nights for bookings. However, we understand that there may be special circumstances where a one-night stay is necessary.
- In such situation, please contact us directly to discuss the possibility of accommodating a one-night stay. We will make every effort to accommodate your needs.
MINIMUM STAY
- Payments are made through secure payment systems as agreed upon between the Guest and the Host.
- To secure the reservation, the full rental amount (100%), including any applicable fees or deposits, must be paid at the time of booking. The total rental fee includes the nightly rate, cleaning fee and any applicable taxes or additional charges.
- A security deposit may be required, which will be refunded according to the terms of the agreement once the Villa is inspected for damages or breaches of the terms.
PAYMENT
- We offer three convenient payment methods to make your Villa booking process easy. You may select the options that best suits your situation:
Credit/Debit Cards
Cash
Bank transfers
PAYMENT METHODS
- A valid security deposit for unexpected expenses of Rp. 2.000.000,- for each villa is required upon check-in. This can be done by cash or credit card and will be refunded upon inspection of the villa upon check out. If any damage or damage occurs to the villa due to the guest's actions, intentional or not, then we ask you to report it to the villa manager so that we can repair the damage as soon as possible and we reserve the right to add the cost of replacing or repairing items to the guest's bill at check out. For the avoidance of doubt damage/damage includes, but is not limited to, permanent stains, cigarette burns, rips, scratches or other damage to furniture and soft furnishings. Failure to provide a security deposit may result in the rejection of the reservation, without a refund.
ADDITIONAL FEES & SECURITY DEPOSIT
- Guest must request any changes or cancellations in writing by email to bookings@adaravillasuluwatu.com. The email must clearly state the booking date, name, and booking number. The Reservation Agent will make every effort to accommodate any requests for changes but the final decision will be made by management.
- The following cancellation fees will generally apply:
- 0% of the total booking amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
- 50% of the total booking amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
- 100% of the total booking amount will be forfeited if the cancellation is made 30 days prior to the check in date.
- No Show - If cancellation is made on the check-in day / during your stay / no show, it will be charged 100% of the total amount or 100% of the total reservation amount will be forfeited.
AMENDMENTS OR CANCELLATION/
NO SHOW POLICY
- Refunds for Credit Card Payments will be made after payment is completed and after the bank declares that there are no irregularities in the transaction. “Shorten Stay” & “No Show” for confirmed bookings will not be refunded. For group or corporate bookings, cancellations can be confirmed with Villa Reservations by an authorized representative of the group, or the person making the reservation.
REFUNDS FOR CREDIT CARD
- Adara Villas is not responsible for booking cancellations and shortened stays due to force majeure/acts of God or conditions beyond the villa's control, including floods, earthquakes, explosions, fires, civil disobedience, war, epidemics/pandemics, laws not effective as of the date of this agreement, labor dispute or third-party suspension. In addition, Adara Villas will not be liable for any failure to perform its arrangements and other obligations under the same circumstances. In such cases, Adara Villas must be given a reasonable extension of time to perform obligations or arrangements.
- Rescheduling (rebooking) or other arrangements may, at Adara Villas sole discretion, be considered without a rebooking fee, but subject to availability and within six (6) months from the time of booking. Rates at the time of booking will apply, but if the schedule is to be changed from a lean period to a peak period, the price difference will be collected.
FORCE MAJUERE
- Check in time is 3:00 PM
- Check out time is 11:00 AM
- If the check-out time is different from the times above, additional fees may apply. This fee will vary depending on the additional time required and needs to be confirmed at the time of booking.
ARRIVAL / DEPARTURE TIMES
- Please note that we are not responsible for any loss or damage to personal equipment and property during your stay at Adara Villas or during your participation in any activities during your visit to Bali. We will not be responsible for any delays, additional costs or inconveniences that may be caused directly or indirectly by events beyond our control such as delays in arrival of International flights, civil disturbances, fires, floods, unusually bad weather, God's destiny, Government actions, or failure of any machine or equipment.
RESPONSIBILITY
- Use of the pool is at the guest's own risk. No glasses of any kind allowed in the pool area.
SWIMMING POOL AREA
- Smoking is not permitted anywhere in the villa. However, guests can smoke outside the villa / parking area. Ashtrays are provided for guests' use upon request.
- If guest is found smoking inside the villa, the full security deposit will be forfeited to cover the cost of cleaning the Air Conditioning System and fumigating the furniture, etc. Management reserves the right to pursue the main guest for any additional costs as a result of having to move future guests while the villa is being cleaned and fumigated.
SMOKING POLICY
- Insects and pests are sure to exist in Bali's tropical climate. This is normal and management will take action to eradicate the problem completely. Please contact Adara Villas management as soon as possible if you encounter any problems with insects or pests and they will act accordingly. Failure to promptly report a problem cannot be considered a reason by the guest to claim compensation.
INSECTS & PESTS
- All guests and members of their entourage are not allowed to use or bring illegal substances, flammable liquids or other explosives or items deemed dangerous to life, limbs or property into the villa.
DRUGS & HAZARDOUS MATERIALS
- It is highly recommended to get travel insurance which covers any potential loss during your vacation including illness, injury, death, damage, loss and cancellation.
- Adara Villas is not responsible under any circumstances to replace or return any unused portion of accommodation and other related services.
- Adara Villas is not responsible for any damage, loss, injury and death suffered by guests staying both inside and outside the villa.
- While we make our best efforts to ensure the accuracy of the information presented on our website, we are not responsible for any changes and alterations made by the management.
- Adara Villas is not responsible for the loss and damage to the personal belongings of guests and visiting guests including the car and personal belongings left inside.
LIABILITY
- We strive to provide a comfortable environment for all our guests. Please note that our Villas are generally located in residential areas and there are relevant noise, section and function restrictions. No party or noise will be accepted at any time unless previously arranged. Please follow these rules to save unfavorable eviction from the villa in case of any complaints.
OTHERS
- These Terms and Conditions are covered in all respects by Indonesian Law and any legal action arising under the contract will only be brought to the appropriate Court having jurisdiction in that country. We will not be liable, whether under a tort or contract, for any damage or loss suffered or incurred by visitors, including direct, consequential, incidental, special or indirect damages, arising out of or resulting directly or indirectly from : International flight delays, any government restrictions, war strikes, industrial actions, riots, natural disasters, or any other event or circumstance beyond our control.
Governing Law
If you have any questions about this Privacy Policy or Terms of Use, please contact us by email: bookings@adaravillasuluwatu.com
